These Terms and Conditions (“Terms”) govern participation in the Meck County Golf Rewards Program (the “Program”), a loyalty rewards program offered by Mecklenburg County Golf, a county-owned golf facility managed by Troon Golf, L.L.C. (collectively, “Meck County Golf,” “we,” “us,” or “our”). By enrolling in the Program, you (“Member,” “you,” or “your”) agree to be bound by these Terms. Please read these Terms carefully before enrolling.
1. DEFINITIONS. For purposes of these Terms, the following definitions shall apply:
i. “Enrollment Fee” means the annual fee required to participate in the Program, as set forth in Section 3.
ii. “Membership Year” means the twelve (12) month period beginning on the date of enrollment or renewal.
iii. “Points” means the loyalty credits earned by Members through Qualifying Purchases.
iv. “Qualifying Purchases” means purchases of goods and services at Meck County Golf facilities that are eligible for Points accrual as described in Section 5.
v. “Program Facilities” means all Mecklenburg County Golf courses and facilities, including but not limited to Harry L. Jones Sr. Golf Course, Dr. Charles L. Sifford Golf Course, Sunset Hills Golf Course, and Charles T. Myers Golf Course.
2. PROGRAM OVERVIEW. The Program is a loyalty rewards program that allows enrolled Members to earn Points on Qualifying Purchases made at Program Facilities. Points may be redeemed for credits toward future purchases at Program Facilities, subject to the terms and conditions set forth herein. The Program is operated by Mecklenburg County, a political subdivision of the State of North Carolina, through its management agreement with Troon Golf, L.L.C.
3. ENROLLMENT AND MEMBERSHIP FEES. Enrollment in the Program requires payment of the annual Enrollment Fee in full at the time of enrollment. The current Enrollment Fee is published at Program Facilities and on the Meck County Golf website.
(a) The Enrollment Fee must be paid in full at the time of enrollment. No partial payments or installment plans are available.
(b) Membership does not automatically renew. Members who wish to continue participation must affirmatively re-enroll and pay the applicable Enrollment Fee prior to the expiration of their current Membership Year.
(c) The Enrollment Fee is non-refundable except as expressly provided in Sections 10 and 11 of these Terms.
(d) Membership is personal to the enrolled individual and is non-transferable.
4. MEMBER ELIGIBILITY. To be eligible for Program membership, an individual must:
(a) Be at least eighteen (18) years of age or the age of majority in their jurisdiction of residence, whichever is greater.
(b) Provide accurate and complete enrollment information, including a valid email address and telephone number for Program communications.
(c) Agree to these Terms and any applicable policies referenced herein.
5. EARNING POINTS. Members earn Points on Qualifying Purchases made at Program Facilities according to the following earning rates:
Five Percent (5%) Earning Rate:
(a) Golf fees (green fees, cart fees, and related charges).
(b) Hard goods (golf clubs, bags, equipment, and accessories).
(c) Range fees.
(d) Golf instruction and lesson fees.
Ten Percent (10%) Earning Rate:
(e) Soft goods (apparel, headwear, and similar merchandise).
(f) Food items.
(g) Non-alcoholic beverages.
(h) Tournament entry fees.
Points Earning Exclusions:
(i) Alcoholic beverages are excluded from Points earning.
(j) Gift card purchases are excluded from Points earning.
(k) Enrollment Fees and membership dues are excluded from Points earning.
(l) Taxes, gratuities, and service charges are excluded from Points earning.
(m) Purchases made using redeemed Points or credits are excluded from Points earning on the portion paid with Points or credits.
6. POINTS VALUE AND REDEMPTION.
(a) Points Value. One thousand (1,000) Points equals One Dollar ($1.00) in redemption value.
(b) Redemption. Points may be redeemed for credits toward Qualifying Purchases at Program Facilities. Redemption is subject to availability and may be limited to certain products or services at Meck County Golf’s discretion.
(c) No Cash Value. Points have no cash value and may not be exchanged for cash, check, or any form of monetary payment.
(d) Non-Transferable. Points are non-transferable and may not be sold, bartered, assigned, or otherwise transferred to any other person or account.
(e) Minimum Redemption. Meck County Golf may establish minimum redemption thresholds, which will be communicated to Members in advance of implementation.
7. POINTS EXPIRATION. Points are subject to the following expiration rules:
(a) Annual Expiration. All unredeemed Points expire at the end of the Member’s Membership Year.
(b) Grace Period on Renewal. If a Member renews their membership within thirty (30) days following the expiration of their Membership Year, any Points that were unredeemed at the end of the prior Membership Year shall be reinstated to the Member’s account.
(c) Forfeiture on Non-Renewal. If a Member does not renew their membership within the thirty (30) day grace period, all unredeemed Points are permanently forfeited and cannot be reinstated.
(d) Program Termination by Meck County Golf. In the event Meck County Golf terminates the Program, unredeemed Points shall be redeemed proportionally as set forth in Section 10.
8. MEMBER PERKS. In addition to Points earning and redemption, Program Members are entitled to the following perks during their Membership Year:
(a) Bucket + $1 Beverage Offer. Members may purchase a bucket of range balls and receive a beverage (alcoholic or non-alcoholic) for One Dollar ($1.00), subject to availability and applicable restrictions. Alcoholic beverages under this offer are subject to North Carolina Alcoholic Beverage Control (“NC ABC”) Commission regulations, and availability may vary based on licensing requirements, inventory, and applicable law. Members must be at least twenty-one (21) years of age and present valid identification to receive alcoholic beverages. Non-alcoholic beverage options are available to all Members regardless of age.
(b) Lunch Add-On Deal. Members paying 18-hole rates at any Program Facility, or 9-hole rates at Dr. Charles L. Sifford Golf Course at Revolution Park, may add a lunch consisting of a sandwich or hot dog, chips, and a soft drink for Eight Dollars ($8.00), subject to availability.
(c) Holiday Fees Waived. Members shall not be charged holiday surcharges or premium fees on designated holidays, as determined by Meck County Golf and communicated to Members in advance.
Member perks are subject to availability and may be modified or discontinued with thirty (30) days advance notice to Members. Alcohol-related promotions are subject to NC ABC regulations and may be suspended or modified as required by applicable law without advance notice.
9. MODIFICATION OF TERMS.
(a) Advance Notice Required. Meck County Golf reserves the right to modify these Terms, including but not limited to earning rates, redemption values, and Member
perks. Any material modification to these Terms shall be communicated to Members at least thirty (30) days in advance of the effective date of such modification.
(b) Notice Methods. Notice of material modifications will be provided to Members via email to the address on file and/or by posting at Program Facilities and on the Meck County Golf website.
(c) Continued Participation. A Member’s continued participation in the Program following the effective date of any modification constitutes acceptance of the modified Terms. Members will receive actual notice of material changes and will not be deemed to have accepted changes solely by continued participation without such notice.
10. PROGRAM TERMINATION BY MECK COUNTY GOLF.
(a) Advance Notice. Meck County Golf reserves the right to terminate the Program at any time. In the event of Program termination, Meck County Golf shall provide Members with at least thirty (30) days advance written notice.
(b) Pro-Rated Refund. If Meck County Golf terminates the Program before the expiration of a Member’s Membership Year, the Member shall be entitled to a pro-rated refund of the Enrollment Fee. The refund shall be calculated based on the number of full months remaining in the Member’s Membership Year as of the effective date of termination.
(c) Points Redemption. Upon notice of Program termination, Members shall have thirty (30) days from the date of notice, or until the effective date of termination (whichever is later), to redeem any unredeemed Points. Any Points not redeemed within this period shall be forfeited and shall have no cash value.
11. MEMBER CANCELLATION AND REFUND POLICY.
(a) Voluntary Cancellation. Members may cancel their Program membership at any time by providing written notice to Meck County Golf.
(b) Refund for Cancellation Within Thirty (30) Days. Members who cancel within thirty (30) days of enrollment and who have not redeemed any Points or utilized any Member perks shall be entitled to a full refund of the Enrollment Fee.
(c) No Refund for Other Voluntary Cancellations. Except as provided in Section 11(b), voluntary cancellation of membership does not entitle the Member to any refund of the Enrollment Fee.
(d) Points Upon Cancellation. Upon voluntary cancellation, all unredeemed Points are forfeited and have no cash value.
12. TERMINATION OF INDIVIDUAL MEMBERSHIP. Meck County Golf reserves the right to terminate an individual Member’s participation in the Program for cause, including but not limited to:
(a) Violation of these Terms or any applicable policies.
(b) Fraudulent activity, misrepresentation, or abuse of the Program.
(c) Conduct that is harmful to Meck County Golf, its employees, or other patrons.
(d) Failure to provide accurate enrollment information.
In the event of termination for cause, the Member shall not be entitled to any refund of the Enrollment Fee, and all unredeemed Points shall be forfeited.
13. PRIVACY. Meck County Golf collects, uses, and protects Member information in accordance with its Privacy Policy. By enrolling in the Program, Members acknowledge and consent to the collection and use of their information as described in the Privacy Policy.
The Privacy Policy is available at Program Facilities and on the Meck County Golf website at Privacy Policy – Meck County Golf. The Privacy Policy is incorporated herein by reference. In the event of any conflict between these Terms and the Privacy Policy regarding the treatment of personal information, the Privacy Policy shall control.
14. DISPUTE RESOLUTION. As the Program is operated by Mecklenburg County, a political subdivision of the State of North Carolina, the following dispute resolution procedures apply:
(a) Informal Resolution. Members are encouraged to first attempt to resolve any disputes or concerns by contacting Meck County Golf customer service. Many issues can be resolved informally through direct communication.
(b) Written Complaint. If informal resolution is unsuccessful, Members may submit a written complaint to the Mecklenburg County Park and Recreation Department. Written complaints should include the Member’s name, contact information, membership number, a description of the dispute, and the resolution sought.
(c) Administrative Review. Mecklenburg County shall review written complaints and provide a written response within thirty (30) days of receipt.
(d) Governing Law. These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflicts of law principles.
(e) Venue. Any legal action arising out of or relating to these Terms or the Program shall be brought exclusively in the state courts of Mecklenburg County, North Carolina, or the United States District Court for the Western District of North Carolina.
(f) Sovereign Immunity. Nothing in these Terms shall be construed as a waiver of any sovereign immunity or governmental immunity to which Mecklenburg County may be entitled under applicable law.
15. LIMITATION OF LIABILITY. To the fullest extent permitted by applicable law:
(a) Meck County Golf shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the Program or these Terms.
(b) Meck County Golf’s total liability to any Member for any claims arising out of or relating to the Program shall not exceed the amount of the Enrollment Fee paid by such Member for the current Membership Year.
(c) Meck County Golf shall not be liable for any loss or expiration of Points except as expressly provided in these Terms.
16. GENERAL PROVISIONS.
(a) Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between the Member and Meck County Golf regarding the Program and supersede all prior or contemporaneous communications and proposals.
(b) Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
(c) Waiver. The failure of Meck County Golf to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
(d) Assignment. Meck County Golf may assign its rights and obligations under these Terms to any successor operator of the Program Facilities. Members may not assign their membership or any rights under these Terms.
(e) Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.
17. CONTACT INFORMATION. For questions, concerns, or complaints regarding the Program, Members may contact Meck County Golf at:
Mecklenburg County Golf
Managed by Troon Golf, L.L.C.
1525 W Tyvola Rd, Charlotte, NC 28217
704-357-3373
Info@meckcountygolf.com
For written complaints or formal dispute resolution, Members may contact:
Mecklenburg County Park and Recreation Department
5841 Brookshire Blvd, Charlotte, NC 28216
(980) 314-1000
18. ACKNOWLEDGMENT AND ACCEPTANCE. By enrolling in the Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further acknowledge that you have had the opportunity to review the Privacy Policy referenced herein.
Effective Date: January 1, 2026
Last Updated: May 1, 2026